AirQua Warranty Procedures

Warranty service is very important to everyone concerned. Therefore AirQua International asks that the following procedures be complied with to ensure efficient service or replacement. No returns will be accepted without prior return authorization from AirQua International. Compliance with these procedures will ensure the quickest possible resolution of the warranty claim.

Should an AirQua machine fail due to a defect in material and / or workmanship, the owner should make a warranty claim as follows:

• Upon notice of warrantable failure, information should be gathered specific to the cause and results of the failure. Warranty claim requests must be filed within 30 days of failure.
   

• Contact AirQua Service Warranty Department, or the dealer/distributor from whom it was purchased or an authorised Servicing AirQua Dealer and explain the situation, including model and serial number of machine, hours on machine, etc.
   

• The Warranty Claim will be completed by the authorized AirQua Dealer and submitted to their respective AirQua Distributor for their territory who will then sign off on the claim and submit to AirQua Service Warranty Department.
   

• AirQua Service Warranty Department will study the claim and may request parts to be returned for examination. AirQua International will notify their conclusions to the distributor service manager from whom the claim was received.
   

• If replacement of components or sub-assembly is determined necessary, AirQua Service Warranty Department will advise as to the proper procedure to either repair or replace as necessary and warranty coverage available. AirQua Service Warranty Department will determine if the parts can be supplied for replacement without being returned for inspection. When it is necessary to return parts for inspection, AirQua Service Warranty Department will issue a Returned Goods Authorization (RGA) Number for the return of the components. All parts to be returned shall be shipped prepaid by customer. AirQua Service Warranty Department will ship replacement parts via ground freight only and invoice the customer for parts and freight as necessary. Expedited freight specified by customer will be billed to the customer. Upon examination of parts, AirQua Service Warranty Department will determine warranty coverage and will issue credit for replacement parts and labor based on the criteria listed above. All defective parts must be returned within 30 days for examination for credit to be issued.
   

• If field repairs are necessary, contact AirQua Service Warranty Department for prior authorization or warranty may be voided. Any repairs approved by AirQua will be paid as deemed appropriate by AirQua upon receipt of claim, if filed within 30 days of failure.
   

• The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the invoice or receipt.
   

• The decision by AirQua Service Warranty Department to approve or reject a Warranty claim is final and binding.

Note: To process a Warranty Claim, it is necessary to quote the Model & Serial Number, and other information such as Date of purchase, a brief description of the damage.